RETURN & REFUND POLICY
Return & Refund Policy
At NationSymbol.com, customer satisfaction is important to us.
Since many of our products are customized or made-to-order, returns are accepted only under limited circumstances.
Eligible Returns
Returns are accepted ONLY if:
- Product is physically damaged during transit.
- Wrong product has been delivered.
- Product has a manufacturing defect.
Return Request Timeline
Customers must notify us within:
3 Days of Delivery
Requests made after 3 days may not be accepted.
Proof Required
To process a return request, customers must provide:
- Clear photos of damaged product
- Photos of packaging
- Order Number
Email all details to:
Non-Returnable Items
Returns will NOT be accepted for:
- Change of mind
- Wrong size selected by customer
- Customized products
- Personalized products
- Installed stickers
- Used products
- Products damaged after delivery
- Minor color variations due to screen differences
Refund Process
Once the returned product is inspected and approved:
- Refund will be processed to the original payment method.
- Processing time may take 5–10 business days, depending on the payment provider and banking network.
Replacement
Where applicable, we may offer:
- Replacement product
- Store credit
- Refund
The decision shall depend on product availability and inspection results.
Cancellation
Orders can only be cancelled before dispatch.
Customized or personalized orders cannot be cancelled once production has started.
Failed Transactions
If payment is deducted but the order is not confirmed:
The amount will generally be automatically refunded by the payment gateway or bank within 5–7 business days.
If the refund is delayed, please contact us.
Fraud Prevention
NationSymbol reserves the right to reject any return or refund request if fraudulent activity or misuse of the policy is suspected.
Contact Us
Nation Symbol
Delhi, India
Email:
mynationsymbol@gmail.com
